Privacy Policy
How we collect, use, and protect your personal information.
1. Information Collection
Roxy's Hair Design collects personal information such as your name, email address, phone number, and payment details when you book an appointment, purchase products, or subscribe to our communications. We may also collect information regarding your hair history, allergies, and preferences to ensure the best possible service.
2. Use of Information
The information we collect is used to schedule and manage your appointments, process transactions, communicate with you about your services, provide personalized hair care recommendations, and send promotional updates if you have opted in.
3. SMS and Email Communications
By providing your phone number and email address, you consent to receive appointment confirmations, reminders, and promotional messages from Roxy's Hair Design. We adhere to A2P 10DLC compliance standards. You may opt out of promotional SMS messages at any time by replying "STOP" or by following the unsubscribe link in our emails. Standard message and data rates may apply.
4. Third-Party Services
We use third-party platforms, such as Vagaro, to manage bookings, process payments, and store client records securely. By using our booking system, your information is subject to the privacy policies and security measures of these third-party providers. We do not store your full credit card information on our local servers.
5. Photography & Media
With your consent, we may take photographs or videos of your hair before, during, and after services for our portfolio, social media, and marketing materials. If you prefer not to have your image used, please inform us, and we will respect your privacy.
6. Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your payment information is securely processed through our trusted payment partners using industry-standard encryption.
7. Information Sharing
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates. We will only disclose personal information if required by law or to protect our rights and the safety of our clients.
8. Cookies and Tracking Technologies
Our website may use "cookies" and similar tracking technologies to enhance user experience, analyze site traffic, and understand where our audience is coming from. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
9. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
10. Your Data Rights
Depending on your location, you may have the right to access, update, or delete the personal information we have on you. If you wish to exercise these rights, or if you would like to request a copy of the data we hold about you, please contact us using the information provided below.
11. Changes to This Privacy Policy
Roxy's Hair Design has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage clients to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
12. Canadian Privacy Compliance (PIPEDA)
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada. Your personal information is collected, used, and disclosed only with your informed consent and strictly for the purposes identified in this policy. You have the right to access your personal information, challenge its accuracy, and request corrections.
13. Children's Privacy
Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without verified parental consent. If you believe we might have any information from or about a child, please contact us so we can delete it.
14. External Links Disclaimer
Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these third-party sites, and we cannot accept responsibility or liability for their respective privacy policies.
15. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us at roxyshd.ca@gmail.com or call us at (647) 678-6748.